Consumer Redressal

I had paid 1000/- online for a new AIRTEL broadband connection with application no. ONGURGA01199861 dated 09/08/15. Then, an airtel representative came and took details of the plan. I had filled up for 1599/- 8Mbps 80GB Plan. First, they said connection will be installed in 72 hours. But,I was made to wait for about 12 days and had to go through a lot of mental fatigue due to long customer care calls. Then, on 21st August finally, they installed the connection. But, the airtel person said that based on his records, he was told to install a 1199/ 2Mbps 15GB plan instead of the requested 1599/- plan. He said, you can ask for a plan upgrade once the connection is installed. Now, when i call the customer care for up gradation, they say that the plan is in a PENDING state and they can't make any changes. This has been a long wait and i want to complain for AIRTEL's non-delivery on their sales and service commitment. My landline number is: 0124-4226798 My account no. is- 7022212657