Consumer Redressal

Dear Sir, On 6.8.15 I had purchased one handset ONEPLUSONE from Flipkart online vide Inv.No.nirwfld20150800290029 for value Rs.21,999/-. This mobile was gifted by me to my brother Mr.Naresh Rathod. He too has lodged complaint from his e-mail. Reply received that the registered e-mail ID has to forward the complaint. From day one I have informed and lodged complaint that the speakers are defective and sounds tearing and voice cannot beheared We have lodged complaints on :- 14.8.15 Bidisha Ghosh 17.8.15 Mahesh T. 18.8.15 Geethanjali 20.8.15 Vijeth S.J. All have assured that our complaints will be attended but till date the complaint has remained unattended. On 21.8.15 received message @ 12.05 am informing that the seller has disapproved the request for exchange of handset. Without attending the complaint regretting to exchange the handset. We had no option left but to lodge complaint against Flipkart for change of handset without delay.