Consumer Redressal

Dear Sirs , Good Day , I am post paid subscriber of Reliance Communications (www.rcom.co.in) FWP Fixed Wireless Phone no. 0497 3290765 phone for last 10 years. This is my official phone for my business, same number shown in my Business card, letterhead and the my website and I receive all my business calls in this number. As against a Reliance advertisment directed to me and thru their website www.shop.rcom.co.in I have ordered a Fixed Wireless Phone (FWP) on 23/Jan/2015, order no.QFDNKVEBX, Invoice No.IN011415 for a FWP Phone make: Wibridge CD102, Invoiced amount Rs.2199.- (Paid thru HDFC Credit Card). I have received the phone on 28/Jan/2015. Now complaint as follows - 1. Phone stopped working after a weeks use. 2. So far the defect is not rectified or the phone has been replaced, or attended by Reliance inspite of numerous reminders. NO SUPPORT FROM LOCAL RELIANCE STORE MRM ASSOSIATES KANNUR KERALA. No support from Reliance appelette authority. Pls advise.