Electonics / Electricals
Active
Complaint #14581 — Mahendra Bamhane
Filed: 18 Aug 2015 ·
Address: A-304, Saket Tower, Mhasoba Chowk, Kolsewadi, Kalyan(E)- 421306
Complaint- Defective mobile received from Shopclues
Mobile online order date- 31 Jul 2015
Mobile Model- Xiaomi Redmi Note 4G - White - (6 Months Brand Warranty)
Mobile Company- Xiaomi
Prize- Rs.6,699
Defect- Power button is not working properly, so not able to use mobile. This defect is from Manufacturer/Merchant End.
Mobile received through courier on- 5th August 2015
Complaint registered on Shopclues site on 6th August 2015. Also called customer care on same day.
My concern is that this defect is from Manufacturer end so why should I accept such a defective mobile? Also Xiaomi customer care confirm me that Shopclues selling their resale products with lower warrenty,
Mobile Company service center is not near to me. Why should I pay money on travelling for Manufacturer fault?
Please help
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