Consumer Redressal

DEAR SIR, THIS IS TO INFORM YOU THAT I HAVE PURCHASED ASUS ZENFONE BEARING SERIAL NO. F5AZFG18Y000 THROUGH FLIPKART ONLINE ON 29/6/2015 ORDER NO. - OD203199279553760600 WHICH IS DUAL SIM PHONE. I INSTALLED ONE SIM AT SIM PORT NO.1 IMMEDIATELY, AFTER FEW DAYS APPROX 10 DAYS I REMOVE THE SIM FROM PORT 1 AND INSTALLED THE SAME IN PORT 2 SUCCESSFULLY. AFTER A WEEK I TRIED TO INSTALLED THE ANOTHER SIM IN PORT 1 BUT THE SIM COULD NOT BE INSTALLED IN PORT 1, I VISITED ASUS SERVICE CENTRE ON 10/08/2015 AT NAGPUR THE TECHNICIAN TOLD ME THAT THE SIM LOCK OF PORT 1 GOT DAMAGE AND IT WILL NOT REPAIRED UNDER WARRANTY, THIS WILL BE PAID REPAIRING WHICH WILL COST RS. 1200/-. THAN I CONTACTED TO ASUS CUSTOMER CARE AT18002090365 WHO REPLIED THAT IF THE SERVICE ENGINEER TOLD I WILL HAVE TO PAY FOR REPAIRING. I WOULD LIKE TO FURTHER INFORMED YOU THAT I HAVE PURCHASED THE PRODUCT 40 DAYS BACK WHICH IS UNDER WARRANTY.