Consumer Redressal

I booked a flat in Nitesh Estates British Columbia sometime in about Oct/Nov 2014. I totally paid 5, 76, 000/-. I was allotted a flat on the 15th floor. In Feb 2015, i was told that they didn't get approvals for 15 floors in that block and so they couldn't allocate me that flat. I then withdrew my application as I wanted a topmost floor flat only. When I asked for the refund, they pointed me to a clause in the booking form that mentions that in case of withdrawals, the money is refunded in 6 months or sale of the flat (later of the two). Please note that the flat itself doesn't exist and so sale of such a flat doesn't arise. 6 months have elapsed since the date of my withdrawal of my application. And yet, Nitesh Estates has not only not refunded the money, they have also been very unprofessional (and as a matter of fact very rude) in handling the case. The only person I can talk to (apart from emails which have a standard response that the concerned department has been notified and tha