Consumer Redressal

FedEx Courier-inmaster@fedex.com,tkhinedi@fedex.com,poonam.patkar@fedex.com I ordered a mobile from Infibeam on 22 Apr 2013 vide Order No 10620458. The mobile was couriered through FedEx courier AWB # 799629421205 on 27 Apr 13. I did not receive my package till 02 May and on website, the status of delivered was being shown. I immediately lodged a complaint with company about non receipt of the consignment on which FedEx confirmed that the package was delivered to my receptionist. I informed them that there is no receptionist at the address that i have given. On 04 May 13,i got a call from the courier agent based at Jaipur who accepted that the package has lost somewhere in transit and told that he is ready to pay the compensation if i take back my complaint. When i told him the cost of the mobile was Rs 15,000, he refuses to pay and advised me to file a claim with the company. The documents were sent and the claim is not yet settled by them. The amount claimed from FedEx is Rs 50,000