Telecom
Active
Complaint #14462 — Debanjan Dutta
Filed: 11 Aug 2015 ·
Address: 725/726 Sarat Chatterjee Road, Akchat Green Apts., B-103, Howrah - 711102
Sir, I use a vodafone postpaid number. I was using a vodafone internet pack which provided me with 3 GB of 3G data @ 650 Rs. On 2nd July, 2015, I had lodged a call with vodafone customer care to deactivate the 3 GB internet data plan and activate a 1 GB internet data plan (@ Rs. 250) from my next billing cycle, i.e., 27.07.2015. Today on 11.08.2015, I got a message from vodafone that my unbilled amount was very high and has crossed my monthly average quota. I enquired to vodafone about the same over phone and was replied that currently no internet data pack is active on my number. Since I have been using internet on my phone without knowing this fact from 28.07.2015 onwards, hence this huge amount of more than Rs. 3000 was billed to my number (@ 4 Paise per 10 KB). I am now being burdened a hefty sum of more than Rs. 3000 rather than the Rs. 250 which I had opted for. Please help me in this regard. Best Regards, Debanjan Dutta