Consumer Redressal

Hi, I ordered few items worth INR 2049.00 on flowerindia.in for within day delivery as per options available on its website to deliver within day.For within day delivery, they charged INR 300 extra which i paid. After successful order, which i get on my email-id, when I called to customer care to aks the status. He told, "we cant deliver today, it will take 3-4 days to reach". When i asked him then why is it mentioned on his website" he told, it may be there due to some problem. Then i told him to cancel the order, he told fine and told me that within week, money shall be credited to my account. Even I sent mai on provided emailid-indiaflorists@gmail to cancel the order as per telecon with customer care executive of flowerindia.in but action till date. Its matter of fraudulent act and i strongly lodge my complaint against flowerindia.in for not refunding my money till now[16+ days over]. Detail: Merchant Refernce Number:LW162771 Regards, Jai