Consumer Redressal

Dear Concern, Request you to kindly look into below matter and take serious action against Paytm to avoid such frauds to other customers.. Order No. - 1112589674 Product : Samsung Galaxy A7 Price: Rs. 26,000/- Initial Complaint Date - 3-Aug and ongoing Product Condition upon delivery- Dead! Now Paytm is asking me do to approach the service centre and get the phone in working condition. I have to do all the running around to prove that I have received defective / dead product without taking any action against the seller. Even though as per Paytm policy, if customer receives defective product and reports the matter within 15days, they would accept the return and refund the money, they are not willing to trust the me instead they are mentally harassing me rather than investigating on the bogus seller. Regards, Vijay Chhabria