Consumer Redressal

My brother in law Shri Vinay M.Nadkarni is an NRI holding an NRE account in Corporation bank IC Colony Borivili(W) jointly held with his wife Vidhya Nadkarni .He holds two ATM Cards on that account.On 26th and 27th February 2015 six fraudulent transactions were made by skimming his ATM Card thus withdrawing Rs 50000/- from his account.Both the cards were in his possession at the time of withdrawl.These fraudulent transactions were made at IndusInd Bank Opera House on 26th at 23.48 &23.49 and on 27th at 1.10 &1.11 am .Total amount withdrawn from both locations are Rs 25000/- each.Early next morning both the ATMs were blocked by the bank at his request .Shri Vinay requested for CCTV footage at both places and after lot of delay and gap of almost 2 months IndusInd Bank made the footage available bur Corp Bank expressed inabil;ity to share the footage citing technical reasonsbut th fact in reality was that the CCTV in the ATM room was inoperative at the time of the incident.Corp Bank insisted that an FIR be lodged at the Police Station .After a lot of running around and harassment the Police accepted the case but refused to lodge an FIR as it was not a case of theft.The loss of Rs 50000/- due to skimming and the trouble to run from pillar to post not to mention the mental torture and agony has been terrible. Sorry to say that till date nothing has been done either by the Bank or the Police nor by Banking Ombudsman RBI where complaint had been lodged. Such incidents have happened in the past with other Banks and the banks have made good the amount to the customers.He should get a refund of Rs 50000/- along with interest for the loss he has incurred for no fault of his. Kindly look into the matter and an early assistance from you will be highly appreciated. Sandhya Nadkarni