Consumer Redressal

I am very disappointed to inform you that, my micromax mobile was given to the service center "M/S FIRST SERVE" at 29/1. S.N. ROY ROAD, kolkata-53(near 29 pally club) about 1 month ago. They told me that service should be completed within maximum 10 days, but it is taking more than double time to fix my problem. there are two mobiles of mine with same problem there jobsheet number are E030421-0615-17509896 registered by customer name Ayan Mukherjee and E030421-0615-17508934 registered by customer name Dwiparna Mukherjee. they told that those mobiles has "touch-pad" problem so they suggest to replace the touch-pad and they also told that they will replace forth with whenever the touch-pad delivered by the main branch. but it more than about 1 month, but they are now telling that the touch-pad is not deliver to them by the main branch till now. the mobiles ware given to the service center as on 25/06/2015.