Consumer Redressal

Dear Sir I had booked a Spice jet flight on 28th August vide Confirmation Number (PNR): IDG1MH to Chennai for my family of four for an onward flight from Chennai to Bangkok the same day at 10.25 pm. When I booked the ticket the departure from Kochi was at 5.55 pm and arrival at 7.20 pm, which was sufficient for me to catch the Bangkok flight. Now they have changed the time to 6.55 pm and when I approached for cancellation or change to morning flight, they said cancellation charge or change charge of around 6000 Rs will be applicable for no fault of mine. Please help in securing me a redressal on the above. Trailing mail depicts the full picture. Regards Rajesh George Managing Director Classic Omega Auto (P) Ltd., Guruvayur Road, Punkunnam, Trichur, Kerala Tel: 0487-2389994. Fax : 0487-2385414 Mobile: +91 94470 - 84494 Email: trichur.suzuki@gmail.com