Consumer Redressal

Sir, > > I request you to peruse the following few lines. > > 1) I booked my consignment from Malvya Nagar, New Delhi to be delivered at Guwahati on 31st May 2015. The agency was M/S Aero Packers & Movers, Head Office:- House No:-46, Nihal Colony, New Palam Vihar, Phase-1, Gurgaon 122017. Their other address is Plot No:-777, Sector-26, Phase 2, Dwarka, New Delhi 110075. > 2) The Consignment number was 078 and Bill number :-073. I paid Rs 4810.00 to them as the Delivery charge. > 3) But till to day they have not delivered my consignment to me. > 4) Their customer care number is 01243190004(as printed in the consignment note) is inoperative. > 5) Their website is �myarrowgroup.com�(as printed in the Consignment note) does not exist. > 6) One person named Mahender intimated me on 02.07.2015 that I had to pay another Rs. 5000.00 additional amount at Axis Bank in his account. His account number is 914010016644305, IFS Code utib 0001835. He intimated his account no by SMS to my mobile phone.