Consumer Redressal

We have been a customer of Rajesh Hathway Cable TV Connection over the last ten years and more. Though we pay the yearly subscription for three connections in my flat in advance, the service quality is pathetic. Very frequently they send their person to change set top box on some pretext or the other thus charging Rs.500/- per box each time. Recently we were forced to change the set top box quoting flimsy reasons and charged Rs.1000/- for changing two set top boxes. Plans that we have opted for are never activated and the TV channels keep coming on and off at their whims and fancies. This has caused us irritation, frustration, inconvenience, pathetic treatment by their support team and we find it a waste of money. We request you to intervene in the matter and assure us either good service or compensation for all the monetary loss and inconvenience to each and every member of my family. We presently have three connections in my flat but none of them work as per the plan opted by us.