Consumer Redressal

Dear Concerned My LG fridge's compressor is not working from past 3 weeks and till now LG says that they have not got the compressor shipment from out of India. The supervisor is inturn asking me to buy a new fridge under their scheme where they will pay me 80% of our buying price of the fridge and rest I have to pay from my pocket. Why a so called brand name LG doesn't have a compressor, is this what customer service is??? (kindly note our fridge has 10 years compressor warranty and its been only one and a half years since we have got this frdige) What is the use of spending more than half a lac on fridge and then end up not using it coz company doesn't have the parts..... The model number of the fridge is GL-528GSX5.