Consumer Redressal

Deficiency in service Hi, I had placed an order (404-9868350-4724320) for iphone 46 16gb & the product was shipped on May 20th. On 1st July the product developed wifi issue, hence this was intimated to the seller & Amazon & the product was shipped back to seller around 16th July since 2 claims that i had initiated were rejected by Amazon citing a foolish reason saying the product should have been shipped back within 10 days. How will a customer ship the working product within 10 days? Is the customer insane or is Amazon insane? Post this foolish clain rejection, I shipped the product back to the seller at my own cost. I was told by the seller that a new replacement phone would be shipped on 20th July. However the product hasnt been shipped yet & there is no word of Refund also. Now this company Amazon says they cannot issue a refund & it has to be the seller who should issue a refund when i paid Amazon through their portal & not to the seller. This incapable company is unable to re