Consumer Redressal

SIR, I BOOKED TWO PEACES OF POWER BANK THOUGHT SHOPCLUES.COM VIDE ORDER NO.44374543 ON 31/03/2015 (SAMSUNG POWER BANK CODE:72972192) AND ORDER NO.45342027 ON 07/04/2015 (SAMSUNG POWER BANK CODE:72972192). BOTH ARE RECEIVED TO ME BUT NO BILL HAVE BEEN RECEIVED FM SHOPCLUES.COM AND PRODUCT ARE RECEIVED IN DAMAGED CONDITION. WHEN I COMPLAIN TO SHOPCLUES.COM THEN THEY ONLY ASKED THE INFORMATION SUCH LIKE IMAGE OF PRODUCT AND BILL. I HAVE PROVIDED MANY TIMES SUCH INFORMATION BUT SHOPCLUES.COM SAY TO ME THAT YOU MAY RETURN YR POWERBANK TO ME THROUGH TRACKING COURIER. I HAVE REPLIED TO FIRM TO NO SUCH TYPE OF COURIER FOUND TO ME. AFTER THIS I HAVE COMMUNICATED TO FIRM BUT FIRM NOT GIVEN ANY RESPONSE. IN THIS CONNECTION WHEN I HAVE COMMUNICATED WITH SAMSUNG SERVICE CENTRE ON 25/07/2015 AT BHAGAT SINGH CHAUK, RAIPUR THEN THEY SAID THAT BOTH PRODUCT NOT RELATED TO SAMSUNG. HENCE, WE CAN NOT REPLACE/REPAIR.BOTH PRODUCT WE HAVE PURCHASE FOR RECHARGE OF OUR MOBILE DURING TRAVEL. I HAVE MENTALLY