Consumer Redressal

I ordered a Yonex Voltric Z-Force II on 18th July and received a fake racquet on 21st July. I instantly made a compliant with Snapdeal(no.04222951) but they just acknowledged the receipt of the compliant but kept promising action without no action. They kept saying they will get back to me whenever I called them. Then finally today they said I have to submit a Jobsheet from a service centre which doesn't exist anywhere in the world. I approached Yonex for help, but they simply acknowledged that it's fake. But they refused any assistance saying it's upto me and Snapdeal. But back in August 2014 they announced that Snapdeal as their online partner and endorsed Snapdeal with their Brand Ambassador Saina Nehwal. I ordered it from Snapdeal only because of their promotions through TVCs and social media promotions endorsing Snapdeal. Now neither of them helping to solve it. The seller on Snapdeal was Singhania Enterprises (Raipur, Chhattisgarh)whom I later found as not an authorized dealer.