Telecom
Active
Complaint #14156 — Kavita Bhatia
Filed: 24 Jul 2015 ·
Address: G 803 Parkview City 1 Gurgaon
Airtel has overbilled me for data usage without asking for this facility and without informing me about the charges, for international roaming. The customer service officer gave incorrect information, they did not send any alerts and billed me for way beyond my credit limit of Airtel sent me the following alert after Day 1 in Dubai.
19-JUN-2015 21:13:22-:Usage alert: As per the last update, approx. international roaming usage on your airtel mobile 9818646209 is Rs 10381. Usage Breakup: Voice-Rs.0, Data-Rs.10381. To continue enjoying services, SMS YES to+918220998997.
The above alert was received by me. This alert very clearly said "To continue enjoying services, SMS YES to+918220998997."
What I understand from this message is that if the customer wants to continue the services, he/she needs to respond at the number given. Which means that if the customer is not responding/ confirming, then they should discontinue the service. Else what is the purpose of sending this message by Airte