Consumer Redressal

Unethical Behaviour with the Snapdeal Sellers-- We are a new seller in Snapdeal, all our formalities were cleared by an Onboarding manager of Snapdeal. After completing all onboarding formalities we started selling. During onboarding process it was discussed with Snapdeal that we are small time seller and do not hold any VAT/TIN and we were told that for selling Unstitched items online you dont have to be a registered firm so you dont need to provide VAT / TIN. Now all of a sudden Snapdeal changed its policy and made VAT/TIN mandatory however we dont have it yet. Now the issue is they are not processing the payments for the delivered items which was under the earlier policy when TIN/VAT wasnt required. My question is why Snapdeal is harrasing its seller for this change in policy and delaying thier payments. They arent even talking and I am failed to get any reply from them. I have written several email but not a single reply which can comment on payments. It has been more than a mont