Consumer Redressal

I had ordered a cordless phone from online shopping website Infibeam. After 3-4 days of placing the order, I got a call from company saying that they have changed the image of the product on website and I need to confirm for them to process the order. Before confirming the order I categorically asked the company executive to confirm if I will get the color and price I had ordered previously rather than what was shown in the changed image. Once she confirmed, I placed the order. When I got the order after 13 days against 3 days as per the wensite, the color was not as per my choice. When I companied, the company representative was rude and illmannered and refused to replace the product. After 2 days, he again called me that they have checked my audio sample and cannot replace the product inspite of policy of 7-day replacement. Again, the representative was rude and illmannered. I have never had such a bad experiance with any online shopping sites till this one.