Clubs
Active
Complaint #1403 — Neha Bakshi
Filed: 3 Jun 2013 ·
Address: 13B, Surya Apartment, Sector 13, Rohini
I made a booking at Sterling Resorts, Lonavala from 3rd June to 9th June. We are generally provided Kitchen facility along with the room. At the lonavala resort, no kitchen facility was provided and also no prior intimation of the same was given to us. As a result, my parents who are in the senior citizen category will have to eat outside food all 6 days which does not suit their health requirements. On discussion with the hotel management team, they do not have any solution to the problem. In addition to this, they have charged the entire 6 days charges in advance, which was also not informed to us at the time of making the bookings