Consumer Redressal

Dear Sir, I am a former employee of Genpact, Noida. After leaving Genpact, I tried to transfer my PF Online to my current company PTC Industries Limited, Lucknow. Genpact transferred the amount from my old PF Account No-DL/CPM/20846/120617 to my new PF Account No-UP/LKO/4074/832. As per Genpact the amount was transferred on 12-March,2015 to RPFC, Office, Gomti Nagar, Lucknow in Account No-10863758264, IFSC Code-SBIN0000125. When i enquired from the RPFC Office Lucknow, they said that no amount has been transferred to their Account No-10863758264. I am really confused and have lost my patience as I had mentioned my SBI Personal Account No-20008142788 in my PF Form for the transfer of this amount. Please help me regarding this issue as the RPFC Office, Lucknow is not cooperatig me in this regard and whenever I go to their office they really don't give a satisfactory reply for the same. I am really in need of my PF Amount. Please suggest a possible solution to this matter asap. Pratik