Consumer Redressal

DEAR SAMEER, YOU ARE MY RELATIONSHIP MANAGER. IT IS TWO FULL MONTHS SINCE I AM ASKING YOU FOR ANSWERS FOR THE LOSS OF MY CHEQUE. YOU CONTINUE TO SAY, YOU ARE NOT RECEIVING ANY RESPONSE FROM YOUR BRANCH.IS THIS THE WAY YOUR BANK SHOULD BE WORKING? I AM GETTING FRUSTRATED. I CALLED YOU UP ON LAST SATURDAY AND SAID I WILL PUT A CLAIM AND DEMAND FROM YOUR BANK TO PAY ME THIS AMOUNT OF RS 1.00LAKHS WITH INTEREST. YOU PROMISED, YOU WILL WRITE BACK. AND YOU DIDN'T. AGAIN I CALLED YOU ON WEDNESDAY, YOU REPEATED THAT YOUR BRANCH IS NOT RESPONDING. I ASKED YOU TO TAKE UP THE MATTER WITH HIGHER-UPS AND REQUESTED YOU TO PUT IT IN WRITING WHATEVER YOU WANT TO SAY. YOU AGAIN PROMISED. BUT YOU HAVEN'T YET DONE IT. I AM WRITING HEREBY TO INFORM YOU TO GIVE A CLEAR RESPONSE IN THE MATTER WITHIN 10 DAYS FAILING WHICH I WILL TAKE ALL NECESSARY STEPS INCLUDING LEGAL AT YOUR BANK'S COST AND CONSEQUENCES, WHICH PLEASE NOTE. THIS MAIL WAS SENT TO MY RELASHIOSHIP MANAGER IN AXIS BANK.NO RESPONSE.