Consumer Redressal

Spice jet is providing wrong information regarding the refund of amount Rs.14, 094 against the cancellation of my flight(PNR-Y35QHL), which has yet not been received in my spouse Citi bank account through which the original transaction has been done. I have sent across an email to them but there is no response from their end till now. This is very disappointing to see that such a big airlines is not refunding back the amount and circulating wrong information that the amount has been refunded back to the account on 2nd July'15. For which, I have also shared the bank statement copy through which the transaction has been made on their asking, however, still there is no response from spicejet's end.