Consumer Redressal

This is regarding the bedroom set I bought from Snapdeal.com. Parts of the wardrobe were delivered to me in a broken condition and found out by the installation person. He asked me to get it replaced and installed the rest of the set. After repeated calls and emails, Snapdeal is not processing the return because they want the uninstallation of the remaining set done by me. I fail to understand if they have a policy of complete return, why do they not have a policy of complete installation. It means that if they come to know about any part of the package being broken, they should not install it in the first place. It causes extreme inconvenience to the customer. I have been doing follow up on a regular basis but of no help. Please help me get this resolved. I have already gone through a lot of stress regarding this and waasted too much time on this. Please let me know if you need more information. Snapdeal needs to step up and have it resolved for me MY SNAPDEAL ORDER NUMBER:6888045829