Consumer Redressal

My Nokia Lumia 820 had some problems with touch screen, touch was not working fine. So I visited Reliance ResQ care because my phone is in extended warranty. They received my phone and took note of the problems and handed over the slip. After 15 days I enquired with them and on 17 day I collected my phone. However, my phone was not working properly. I re-visited to Reliance ResQ Gurgaon center after 1 day and they resubmitted my phone. After 1 week I collected my phone and It worked fine for 1 day but still I faced problems with touch screen. Finally, I visited Nokia care center at Sec 14 Gurgaon and checked my phone. They said your phone has been completely changed with duplicate parts and cost to repair that entire handset was 12000 INR. I was completely shocked with the services given by Reliance ResQ.I would like to file a complaint against them. The center is located at Reliance ResQ care Centre at Flat NO 147, Dayanand Complex, Dayanand Colony, Opposite Jay Cinema Chock, Gurgaon