Consumer Redressal

Dear Sir/Madam, I have bought a Godrej Eon Usonic washing machine on 18th October, 2014 from Raaj mandir electronics, agartala,Tripura . After installing the machine from the very beginning, I had started facing problem with the machine like water inject pump and others. Recently a problem started with the interior drum which spins uncontrollably with drummer like huge noise. I had lodged a service request on 14/6/15 with docket no. G-1406962311. A technician from Sree Guru Refrijeration, the godrej service provider at agartala, attended my call on 15/6/15 and told me that on of the rod which controls the stability of the inner drum is damaged and it will take about 7 days to come from your guwahati. I had contacted again after 7 days, with Sree Guru and they told me that this product is out of stock and will take another 7-10 days. With a great regret I have to say that, if I have to wait for a service for 15-30 days, then how could I use my product. Please do the needful as early