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Complaint #13635 — Shishir Kumar

Filed: 25 Jun 2015  ·  Address: Lt Shishir kumar, SNC officer's mess, naval base, ernakulam
Dear sir/ ma'am I bought a multimedia speaker system from a shop i.e currents technology retail (india) limited, shop no 10, centre square mall, m g road, ernakulam for ₹ 10000 ( bill attached). In last August. The product is under warranty till 26th August. However the product stopped working in March 2015 and I approached the retailers for assistance. They in turn directed me to contact various brand showroom(Klipsch) all over the country. The brand is a US company and has stopped supplying that model so two brand shops in Delhi and bangalore were unable to help and directed me to contact Klipsch Inc US. Almost after 3 months of trying, I received a mail from US to approach the retailer and ask them for repair / replacement or refunding of the multimedia system. When I contacted the retailer they told that they were unable to help citing the aforementioned reasons. The product is still under warranty and there had been a sub optimal response.

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