Consumer Redressal

Hi, I am a MTS Data card user for last 4 months. From 20th June, 2015, I facing connectivity issue. I have logged a request on that day itself at MTS GSD. They provided 20 working hours to resolve the issue. Now, they closed the issue as resolved without my confirmation. Now, yesterday 23rd June'15 I again call the GSD. They again logged a new request and asked for my availability. As they do not provide any support after 6pm or in the weekends I took leave from my office for today and asked them to call for live assistance. But, did not receive any assistance and the issue still exists. I again called the GSD, now they are saying the resolution time is 26th June, and they can call me anytime within these days but, it is not possible for me to take leave till 26th for there call or assistance. But, still they are not taking action. Request to all concerned Authorities to take necessary action against this. MTS Data card no: 9831020708 Customer: Ramit Baksi MTS rquest no: JUN/5688