Consumer Redressal

I placed an order on 18th June for a HP laptop. First, My product was to be dispatched in one business day but it didnot. After the third business day was about to over I had to call snapdeal customer care multiple times in the evening just to ask them why my product was not shippped yet, they said they'll ship the product today itself..and the details were updated to shipped and I recieved a courier tracking number. It has been the sixth day since the order was placed but still there's no sign of any progress. On saturday and sunday I contacted your customer care via mail and phone numbers, I received an assurance that the product is with the courier and is on time and will be delivered to me on or before 23rd of June, Still today there was no sign of it. So, today also I had to call the customer care and ask them about the progress of my courier and he told me that my product hasn't been even handed to the courier yet and even the courier tracking website shows the same.