Consumer Redressal

This is the issue regarding non delivery of Pizza and charging money for that.This happened in Dominos Pizza outlet in BTM 2nd stage, Bangalore. On 12th June, I ordered a pizza online and made the payment of Rs 558 online. The pizza was never delivered to me and I had to stay hungry that night as I had no other source of food as it was already 12 midnight. I tried calling in the outlet on the status of my order, but noone picked that night. Now when I am asking for refund of my money, they said that the order was online and we can not refund your money. They are asking me to order a pizza now instead of refunding my money, which is a highly impractical resolution. This is a clear case of customer harassment by not delivering the promised even after charging money and then not refunding the money even after 11 day of the event.