Consumer Redressal

Hello, I am am writing this email to complain about the Flipkart's "Free and Easy Returns" and "Fadvantage" policy. I purchased a MOTO G (2nd Gen) mobile phone which I recieved on June 22, 2015. On opening the box, I found the mobile was defective. The speakers and Headset earpiece are not working. I immediately (withing 15 mins of receiving the box) raised a complaint to Flipkart via their website and telephone Customer Care. It has been almost 48 hrs and I have called them almost 10 times so far. I have not received any word of action or assurance that Flipkart is doing to process a refund or replacement. Every time I talk to them I am told to wait another 24hrs. A couple of times, I have been lied by the Customer Care executives in terms of deadlines to solve the issue. I have decided to complain to you after I ran out of patience against the carefree attitude of company. Please help me in taking the matter to their senior executives. Thanks and regards, Mohit Dhawan