Consumer Redressal

Dear Sir, My Parents travelled by Air China from San Francisco (USA) to New Delhi (India) on August 2012. They were visiting me in USA. One of their checking luggage bag weighing 23 Kgs and Tag no. CA 204602 was found missing on arrival at Delhi Airport by flight no CA986/7 AUG/CA947/8 AUG. APIR was lodged. On 13AUG AT 1800hrs ,the bag was delivered to me completely ransacked condition. The lock was broken, its wt was 14 kgs. The official that had come to deliver the bag took photographs, asked my parents to fill a form and told my parents to email the details of the lost items to admin@airchina.co.in. Even after repeated emails we did not receive any response from the Air China staff. My parents even tried calling their telephone. With so many failed attempts my parents lost hope and took no further action. Now, when I returned back (on 4 April 2013) I learnt about your website, and thought in case if you can help me despite of the delay. Regards, Raghav Singh