Consumer Redressal

Sir, I have a complaint about Planet M the store which sells mobile. I purchased a samsung grand 2 mobile from planet m south city mall on 3.04.2015 with a promise of an assured gift of Monte Bianco suit length wotrth 5690 which they are refusing to give now though they had sent me the letter of confirmation two times . I feel cheated and want justice.This is the second time it has happened earlier they had sold me a micromax mobile 110 which turned out to be defective but they refused provide onsite service later on which they had promised to provide. They are misguiding customers and cheating them to sell mobiles