Consumer Redressal

Gist of the case - Bought one Dell Venue Tab from Amazon.com which was delivered on 13.04.2015. After using one week the Touch pad was not working as there was a tiny crack at the left bottom corner. Visited dell service centre for repairing the same on 29.04.15. Service was denied by Dell as the service tag no. mentioned on the device was not matching with their system. The service centre refused to provide any call report with a proper explanation and reason for such error. It appears that due to their internal software problem consumer was deprieved from proper service.