Consumer Redressal

Hi Team, product ID : Orient Tornado DX CH 6001B old Ticket Number : c1506060030 New Ticket Number 15061002355 There is no response on my complains .The pump of my cooler was not working ,complain was raised and some engineer (Nihal singh) came and got the pump replaced and we were charged for it widout any bill or any service report, however after 1 hour it again stopped working. I am not able to understand such an reputated electronic appliance company can act like this on the name of customer service. The product was bought on the name of the company . Kindly take back your product and compensate for the mental harassment which i have gone thru last 5 days . SUCH A SERVICE NOT EXPECTED FROM BIRLA GROUP