Consumer Redressal

Vodafone had sold an advance rental plan of 3g internet to me of Rs.3651 for 6 months, but they had not mentioned to me that on surrendering the plan before completion of its original tenure the whole amount would be forfeited. So, I had shifted to a new rental plan and the advance rental plan became inactive and moreover I had been charged with the entire amount about which I was not communicated by them. Now they had barred my outgoing calls and it is causing undue problems. It is my earnest request to you to take care of this part and all the telephonic conversations with the customer are recorded. So,the audio clipping might be evidence of the fact that I was not communicated about the fact that on shifting to a new plan before the original tenure of the advance rental plan would be forfeited. You are requested to take necessary actions.