Consumer Redressal

dear sir, i booked 4 seats from chandigarh to manali on 1/6/2015 travel date was 01/06/2015.they send me a sms regarding this and alloted me seat no 5,6,7,8. they did the following mistakes. 1.the boarding time was 11 and arrival time was 11.15pm but the bus came 1 hr 15 min late i.e at 12.30am. 2. they alloted me seat no 5,6,7,8 but there were some other passanger on those seat. they gave me seat no 17,18,19,20. or leave. it was past midnight and not safe to go with my wife and kid 3. i tried to contact two no given but one no was switched off and another one didn't picked up the phone. 4.i immidiately emailed paytm and told them everything. they send me a returned email assuring me to resolve the matter but 10 days have passed but they have not given me any answer about this issue.