Consumer Redressal

I booked my goods through Agarwal Packers and Movers, DRS Group (Kolkata to Mumbai) and received on 14th April @11.45pm, 5days after due date, with microwave damaged; paintings, photo frames, crockeries' broken. My GC no. 4407279. After innumerable calls to Mr.Lalit Mishra (their claim agent), after 1 month my Oven got repaired. Its now almost 2 months, and I am yet to receive the compensatory cheque for other damages. Calls to Mr. Lalit Mishra (09323172562) only ends in him giving me another deadline. No revert to the mails (claims@drsindia.in) sent to their claims department. If I call their claims customer service (09849800052), they say that they can't assist me in any way, and only Mr. Mishra can. They claim to settle claims within 7 working days but here I am, sitting amidst my damages & broken items, seeking help from a misleading and helpless customer service and an unresponsive mailing service.