Consumer Redressal

I, Puneet Sawhney, r/o Gurgaon bought Sony Vaio Laptop Model No. : SVF14216SNB on 30/07/2013. After 1 year of my purchase the hinges (through which the upper body is attached to the lower body) became tight. Both the hinges got tighter and one fine day while I opened the laptop, the right hinge broke from the lower body and came out. Because of the tightness of the left hinge the left side of the upper body panel also broke. I made a complaint to Sony India in writing about the manufacturing defect of the hinges. Complaint Number: 025465319. After about 2 months of making numerous phones and emails to Sony India I finally got a chance to meet Ms. Amrita Singh at Sony India HO. Ms Amrita Singh completely denied the fact that the laptop has broken because of the manufacturing defect and refused to repair it without paying a cost of Rs. 12191/-. I have shown the Laptop to a number of service engineers outside Sony and they all confirm about the manufacturing defect.