Consumer Goods
Active
Complaint #13243 — Suresh Khanolkar
Filed: 4 Jun 2015 ·
Address: —
I had placed an order for 'Aquaguard Enhance UV' water purifier by Eureka Forbes, by making online payment of Rs. 12990/- on 27th March 2015.I had to repeatedly follow up for the delivery and also incurred a cost of buying mineral water during the period. Finally, I had to install another water purifier after waiting for 2 weeks. I gave a cancellation request online on the 14th of April (No. 00150), and post that, the product was delivered to me on the 15th of April. I no longer needed the product and it was kept in tact in the same condition it was delivered. I also called up and placed my cancellation twice, one over phone(ref no 91694470) and the other over chat (ref no 91726580) but to no avail. The company Eureka Forbes just dont respond. They picked up the product but have not yet refunded my money. I need a refund and they just don't respond. Kindly advise.