Consumer Redressal

i have registered a complaint for repairment of my LG Television vide Complaint No: RNA150602032971 and received a message that your complaint has been closed.(Reason: Customer will bring Set to SVC Center). i want to invite your kind attention that is this a suitable response for the customer and what is the fun then to make a complaint for redressal of the grievances of the customers who have no time to visit the service center or have to spend their precious time for wondering here and there in local market for repairing there appliances.