Consumer Redressal

I sent my bike from Agarwal Cargo Packers and Movers from Gurgaon to Pune. My bike was picked up by them on 17-May-2015. I have not received my bike yet in Pune. I have been following up with Deepak(9311118001). He does not pick calls and talks rudely to customers. For last one week he is giving me wrong status of my bike. Every other day he tells bike will reach tomorrow which never comes. I threatened him to take to police. He has said he will not give my bike before 45 days and police cant touch him. He had given a contact of Rahul(9325600001) who is from Pune who said its his responsibility to bring bike. But now he is also not picking my calls. I want to take legal action on them.Please advice on same. Regards, Manguesh