Consumer Redressal

We bought a Samsung fridge from MGB Electronics in Coimbatore on 26/03/2015 (Receipt #: I/1415/CBE/8400) for a total of Rs. 11,510. After fridge was delivered, we immediately noticed that the fridge was not standing properly. After quite a few calls, they sent an engineer who identified this as a missing screw and replaced the fridge (on 15/04/2015, Chalan: 2985) with yet another defective peice. Note: the replacement came through another company - Asia Electronics. This time, the fridge had a dent on the white inner lining next to the vegetable tray. We placed many calls to both the dealer and Samsung on their customer care number (1800 3000 8282). Even after many calls (almost every day), nothing has been done yet. A recent call from the service center was that they will send an engineer to put a sticker on the lining; this is not a solution and not expected in a new fridge from Samsung. We are senior citizens and expect a favorable resolution. Samsung account #: 8474140302