Consumer Redressal

I broke my mobile's (Xiaomi Mi3) screen and gave my phone at Gadget Gold E Service, Villa Number 4, Basement, Block Number 5, Charm Wood Village, Faridabad, Faridabad - 121001. Their executive collected the phone from my house on 26th May and returned the repaired phone on 28th May and paid the amount in full. The phone within an hour started giving problem. The screen was washed out and there were vertical white lines all over the screen. Upon complaining about Gadget E Gold, their executive again came to my place on 29th May and took the phone. The phone was in proper physical condition while returning. Upon calling them, they said that the phone was suffering from physical damage. They squarely put the blame back on the consumer to hide their inadequate service and non-genuine part. The representative became aggressive and asked us to do whatever we want to do. I want to claim for damages for the broken screen and harassment damages due to rude behavior of the executive.