Consumer Redressal

I have purchased an I.F.B company A/C on 08/03/2015 Model No. 1ACS12KD5TC My ID No. 11067958 This A/C do not work. So i call customer care on 13/05/2015 and complain this problem. Complain No 15525879 but I.F.B company services providers don't talk actions. Again 18/05/2015 call customer care but no result. Again 22/05/2015 sent email & call customer care but no result. This time customer care provided me a contact number 9836062506 . I call this number on 22/05/2015 then the person told me 25/05/2015 our technical person visit your home but at the end of the day no body come my home. so please do needful. thanks & regard's Avijit Mondal 9832707569