Consumer Redressal

Ordered a specific brand of Mobile back Cover which cost Rs.119/- on Discount Offer which Flipkart Claim its actual value Rs.1199/- Paid the money in advance using online banking. After 5 days, i received a parcel and opened to find a different brand which is ugly and spoiled. Called up the customer care to report and requested to send the same. Came to know Flipkart only refund the money once the product is returned/collected and the money will be released only in a week's time. As a matter of fact i selected the right product i wanted, paid as instructed and waited for 5 days; now i am forced to wait for another 7 days to get my money back. And also i did not get the product i ordered. This is not just one case; i myself have experienced more than 7 times in a total order of about 20 nos. Sending a wrong, gullible and spoiled product instead of a credible brand/product which the customer has rightly ordered. As per the statistics, Flipkart delivers more than 2 million produc