Consumer Redressal

Dear Sir/Madam, I have purchased a Nokia Lumia 520 worth of Rs.9999 from croma store Dwarka sector 13, New Delhi (in the premises of Hotel Radisson)on 12/04/2013. From the first day of purchase I am continuously following up with the nokia service centre for issue in the phone related to headphone jack and earpiece (speaker) then finally I submit my phone for rectification on 6 may 2013 and till now I am following up continuously but still I have not receive my phone they said it handed over to factory. If factory is not able to rectify the issue in the phone then why they are not replacing my phone with the new one I felt harassed by nokia it is such a prestigious company that no one can expect such a irresponsible behavior from a company. Since from first day of purchase, I am following up with the company to resolve the problems in the handset So you are requested to kindly intervene into the matter and solve the issue Thanks & Regards Prateek